Coaching Payments Complaint Index
Counts are as shown on each company's own BBB profile on the date checked. The 12-month column counts complaints closed, not filed.
How these numbers work. Each figure is copied from that company’s own BBB business profile on the date shown. The “last 12 months” column is BBB’s count of complaints closed in that window, not complaints filed. The “3 years” column is BBB’s total complaints in the reporting period shown on the profile. Ratings are BBB’s published letter grade on the check date. We do not adjust for company size or volume. Re-checks may change counts; the date on each row is the snapshot, not a live feed. Source profiles are linked from each row. This index is an editorial compilation for coaches and payment operators researching complaint load across platforms, financiers, and processors that show up around coaching and course sales.
PayPal
platform- Complaints closed in last 12 months
- 7,902
- Complaints in 3 years
- 26,093
BBB rating A · Checked Oct 3, 2026
Affirm
financier- Complaints closed in last 12 months
- 2,525
- Complaints in 3 years
- 7,239
BBB rating A+ · Checked Oct 3, 2026
Klarna
financier- Complaints closed in last 12 months
- 1,028
- Complaints in 3 years
- 2,866
BBB rating B · Checked Oct 3, 2026
Square
platform- Complaints closed in last 12 months
- 1,014
- Complaints in 3 years
- 3,166
BBB rating A+ · Checked Oct 3, 2026
Afterpay
financier- Complaints closed in last 12 months
- 743
- Complaints in 3 years
- 2,935
BBB rating A+ · Checked Oct 3, 2026
Stripe
platform- Complaints closed in last 12 months
- 674
- Complaints in 3 years
- 1,834
BBB rating A+ · Checked Oct 3, 2026
Sezzle
financier- Complaints closed in last 12 months
- 440
- Complaints in 3 years
- 1,172
BBB rating B · Checked Oct 3, 2026
Zip
financier- Complaints closed in last 12 months
- 374
- Complaints in 3 years
- 791
BBB rating A+ · Checked Oct 3, 2026
Commas
platform- Complaints closed in last 12 months
- 129
- Complaints in 3 years
- 147
BBB rating F · Checked Oct 3, 2026
BBB profileNot liveDenefits
financier- Complaints closed in last 12 months
- 20
- Complaints in 3 years
- 92
BBB rating A+ · Checked Oct 3, 2026
HighLevel
platform- Complaints closed in last 12 months
- 13
- Complaints in 3 years
- 29
BBB rating A+ · Checked Oct 3, 2026
Payva
financier- Complaints closed in last 12 months
- 13
- Complaints in 3 years
- 17
BBB rating F · Checked Oct 3, 2026
BBB profileNot liveTeachable
platform- Complaints closed in last 12 months
- 11
- Complaints in 3 years
- 72
BBB rating F · Checked Oct 3, 2026
Splitit
financier- Complaints closed in last 12 months
- 11
- Complaints in 3 years
- 23
BBB rating A+ · Checked Oct 3, 2026
Gumroad
platform- Complaints closed in last 12 months
- 8
- Complaints in 3 years
- 40
BBB rating F · Checked Oct 3, 2026
Kajabi
platform- Complaints closed in last 12 months
- 4
- Complaints in 3 years
- 18
BBB rating F · Checked Oct 3, 2026
ThriveCart
platform- Complaints closed in last 12 months
- 3
- Complaints in 3 years
- 5
BBB rating F · Checked Oct 3, 2026
SamCart
platform- Complaints closed in last 12 months
- 2
- Complaints in 3 years
- 36
BBB rating A+ · Checked Oct 3, 2026
ClickFunnels
platform- Complaints closed in last 12 months
- 2
- Complaints in 3 years
- 18
BBB rating A+ · Checked Oct 3, 2026
Thinkific
platform- Complaints closed in last 12 months
- 2
- Complaints in 3 years
- 4
BBB rating F · Checked Oct 3, 2026
PaymentCloud
processor- Complaints closed in last 12 months
- 1
- Complaints in 3 years
- 2
BBB rating A- · Checked Oct 3, 2026
Easy Pay Direct
processor- Complaints closed in last 12 months
- 0
- Complaints in 3 years
- 2
BBB rating D- · Checked Oct 3, 2026
BBB profileNot liveCorepay
processor- Complaints closed in last 12 months
- 0
- Complaints in 3 years
- 0
BBB rating A+ · Checked Oct 3, 2026
BBB profileNot liveDurango
processor- Complaints closed in last 12 months
- 0
- Complaints in 3 years
- 0
BBB rating A+ · Checked Oct 3, 2026
BBB profileNot liveSoar Payments
processor- Complaints closed in last 12 months
- 0
- Complaints in 3 years
- 0
BBB rating A+ · Checked Oct 3, 2026
BBB profileNot live
| Company | Type | Complaints in 3 years | Complaints closed in last 12 months | BBB rating | Profile | Date checked | Claim |
|---|---|---|---|---|---|---|---|
| PayPal | platform | 26,093 | 7,902 | A | BBB profile | Oct 3, 2026 | |
| Affirm | financier | 7,239 | 2,525 | A+ | BBB profile | Oct 3, 2026 | |
| Klarna | financier | 2,866 | 1,028 | B | BBB profile | Oct 3, 2026 | |
| Square | platform | 3,166 | 1,014 | A+ | BBB profile | Oct 3, 2026 | |
| Afterpay | financier | 2,935 | 743 | A+ | BBB profile | Oct 3, 2026 | |
| Stripe | platform | 1,834 | 674 | A+ | BBB profile | Oct 3, 2026 | |
| Sezzle | financier | 1,172 | 440 | B | BBB profile | Oct 3, 2026 | |
| Zip | financier | 791 | 374 | A+ | BBB profile | Oct 3, 2026 | |
| Commas | platform | 147 | 129 | F | BBB profile | Oct 3, 2026 | Not live |
| Denefits | financier | 92 | 20 | A+ | BBB profile | Oct 3, 2026 | |
| HighLevel | platform | 29 | 13 | A+ | BBB profile | Oct 3, 2026 | |
| Payva | financier | 17 | 13 | F | BBB profile | Oct 3, 2026 | Not live |
| Teachable | platform | 72 | 11 | F | BBB profile | Oct 3, 2026 | |
| Splitit | financier | 23 | 11 | A+ | BBB profile | Oct 3, 2026 | |
| Gumroad | platform | 40 | 8 | F | BBB profile | Oct 3, 2026 | |
| Kajabi | platform | 18 | 4 | F | BBB profile | Oct 3, 2026 | |
| ThriveCart | platform | 5 | 3 | F | BBB profile | Oct 3, 2026 | |
| SamCart | platform | 36 | 2 | A+ | BBB profile | Oct 3, 2026 | |
| ClickFunnels | platform | 18 | 2 | A+ | BBB profile | Oct 3, 2026 | |
| Thinkific | platform | 4 | 2 | F | BBB profile | Oct 3, 2026 | |
| PaymentCloud | processor | 2 | 1 | A- | BBB profile | Oct 3, 2026 | |
| Easy Pay Direct | processor | 2 | 0 | D- | BBB profile | Oct 3, 2026 | Not live |
| Corepay | processor | 0 | 0 | A+ | BBB profile | Oct 3, 2026 | Not live |
| Durango | processor | 0 | 0 | A+ | BBB profile | Oct 3, 2026 | Not live |
| Soar Payments | processor | 0 | 0 | A+ | BBB profile | Oct 3, 2026 | Not live |
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