About Alibi
Alibi is an upcoming tool that keeps proof of delivery for coaches, consultants and service businesses, so chargebacks and payment disputes can be answered with a ready-made case file.
What Alibi does
A client pays for a coaching program, attends most of the calls, then tells their bank they received nothing. The business usually has about ten days to prove otherwise, and the proof is scattered across a payment processor, a video tool, an inbox and a course platform.
Alibi collects that proof as it happens, from the moment a client pays:
- The signed agreement and the refund policy accepted at checkout
- The calls and sessions the client attended
- The client’s own messages, such as praise or results they shared
- Logins to the client portal, matched to the IP address used at purchase
When a dispute arrives, Alibi scores the case, builds a numbered evidence packet and files it with Stripe.
Who runs Alibi
Alibi is founded and operated by Jean Nikitin-Gosse, based in New York, United States.
Where it stands
Alibi is not available yet. People can join the waitlist on the home page and will be emailed when it opens. Stripe, Zoom, Gmail, Alibi Sign and Alibi Links work at launch; Calendly, Cal.com, Google Calendar, Kajabi, Teachable, Circle, Slack and a custom API come next.
Alibi also publishes the Coaching Payments Complaint Index (withalibi.com/index), a free table of BBB complaint counts for the payment companies that fund coaching and course sales.
Get in touch
Questions or requests: withalibi@gmail.com